Privacy Policy
1. INTRODUCTION & WHO WE ARE
Welcome to Q10 Media LTD. We take your privacy seriously and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, interact with us, or use our services. By accessing or using our website, you agree to the terms outlined in this Privacy Policy. If you do not agree, please refrain from using our website or services.
This Privacy Policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
ABOUT US
Q10 Media LTD (“Q10 Media,” “we,” “us,” or “our”) is the data controller responsible for your personal data.
• Company Name: Q10 Media LTD
• Registered Address: Cornwall Buildings, 45 Newhall St, Birmingham, B3 3QR
• Company Registration Number: 10322177
• Email: legal@q10media.co.uk
• Phone: +44 800 246 1054
If you have any questions about this Privacy Policy or how we handle your data, please contact us using the details above.
2. THE DATA WE COLLECT ABOUT YOU
We may collect, use, store, and process different types of personal data, which include but are not limited to:
• Identity Data – Full name, job title, company name.
• Contact Data – Email address, phone number, and postal address.
• Technical Data – IP address, browser type and version, operating system, and device type.
• Usage Data – Information on how you use our website, including page visits, time spent on pages, and interactions.
• Marketing & Communications Data – Your preferences in receiving marketing materials and updates from us.
We do not knowingly collect any special category data (such as racial or ethnic origin, religious beliefs, health information) or information about criminal convictions or offences. If such data is ever required for a legitimate purpose, we will obtain explicit consent beforehand.
3. HOW WE COLLECT YOUR PERSONAL DATA
We collect your data in the following ways:
a) Direct Interactions
You may provide personal data when you:
• Contact us via our website, email, or phone.
• Sign up for newsletters, promotions, or marketing materials.
• Request a proposal, service, or customer support.
b) Automated Technologies
As you use our website, we may collect Technical Data and Usage Data automatically through cookies, tracking technologies, and analytics services. This helps us improve our website and understand user behaviour.
c) Third-Party Sources
We may receive your data from third-party sources such as:
• Business partners or advertising networks.
• Publicly available sources (e.g., LinkedIn, business directories).
4. HOW WE USE YOUR PERSONAL DATA
We will only use your personal data when the law allows us to. The most common uses of your data include:
• Providing and improving our services – Ensuring a smooth experience on our website and delivering relevant advertising solutions.
• Communication – Responding to enquiries, sending updates, and providing customer support.
• Marketing & Advertising – Sending promotional emails, newsletters, or relevant advertisements if you have opted in.
• Legal & Compliance – Complying with legal obligations, enforcing our policies, and preventing fraudulent activity.
We will always ask for your explicit consent before sending marketing materials. You can withdraw your consent at any time by contacting us.
5. SHARING YOUR DATA
We respect your privacy and will not sell or trade your personal data. However, we may share your information in the following circumstances:
• With Service Providers – Trusted partners who assist in website hosting, IT support, analytics, or marketing.
• With Legal Authorities – If required by law, regulatory request, or legal proceedings.
• Business Transfers – In the event of a company sale, merger, or acquisition, your data may be transferred to the new entity.
All third parties we work with are contractually obligated to protect your data and comply with data protection laws.
6. DATA SECURITY
We implement technical, physical, and administrative security measures to protect your personal data from loss, misuse, or unauthorised access. These measures include:
• Encryption – Protecting sensitive data using secure encryption technologies.
• Access Controls – Restricting data access to authorised personnel only.
• Regular Security Audits – Monitoring and reviewing security practices to prevent breaches.
While we take every precaution, no system is 100% secure. If you suspect any unauthorised use of your data, please contact us immediately.
7. DATA RETENTION
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy. This includes:
• Legal and regulatory requirements.
• Resolving disputes and enforcing agreements.
• Providing ongoing services and customer support.
When data is no longer required, we securely delete or anonymise it.
8. YOUR RIGHTS UNDER DATA PROTECTION LAWS
You have the following rights regarding your personal data:
• Right to Access – Request a copy of the personal data we hold about you.
• Right to Rectification – Request corrections to inaccurate or incomplete data.
• Right to Erasure – Request deletion of your data, subject to legal obligations.
• Right to Restrict Processing – Request to limit the processing of your data.
• Right to Object – Object to processing for marketing or legitimate interests.
• Right to Data Portability – Request to transfer your data to another provider.
If you wish to exercise any of these rights, please contact legal@q10media.co.uk. We aim to respond within one month.
9. COOKIES
Our website uses cookies to improve user experience and website functionality. These may include:
• Essential Cookies – Necessary for website operation.
• Analytical Cookies – Collecting insights on website performance and visitor behaviour.
• Marketing Cookies – Delivering relevant advertisements based on browsing history.
You can control cookie settings through your browser or opt out of non-essential cookies via our Cookie Policy.
10. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically to reflect legal changes or business updates. The latest version will always be available on our website. If significant changes occur, we will notify users where appropriate.
Last Updated: March 2025
11. How to contact us
If you want to request information about our privacy policy or have concerns or questions, you can email us using legal@q10media.co.uk or write to: Legal, Q10 Media Ltd, Cornwall Buildings, 45 Newhall St, Birmingham, B3 3QR.